Refund & Exchange Policy
We offer no refund or exchange on any products designated on this site.
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For defective returns:
If your product is damaged upon delivery, please immediately contact us at maneheavensg@gmail.com. We may require you to submit pictures and additional information, as well as return unused products in order to process any claims for damaged items.
Payment Methods
All payments are to be transacted through a credit or debit card.
Delivery
Days exclude Saturday, Sundays and public holidays. In the event of failed deliveries, delivery may take longer than stated. Please leave your contact number down for our courier to contact you.
Our Standard Courier Service aims to deliver your package within 7 to 14 business days, however, do note that with the exclusions of Sundays and Public Holidays, it may take longer to reach you.
Our Courier Service is also unable to deliver to the following addresses including (but not limited to) Sentosa Island, Jurong Island, Tuas, Gul Way, Airport Boulevard, shipyards due to certain restrictions. ManeheavenSG will contact you for an alternate shipping address should your address fall under the restricted areas.
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Purchase below $150.00, flat rate of $6.00 for standard delivery
Purchase above $150.00, free standard delivery
Shipping within Singapore only. International shipping currently unavailable.
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What is the Curly Girl Method?
The Curly Girl Method (CGM) is a hair care regime which became mainstream when Lorraine Massey & Michele Bender published 'Curly Girl: The Handbook' in 2001.
In it's simplest form - the method is based on the removal of certain ingredients and actions:
- No Sulfates or Drying alcohols
- No Silicones or Waxes
- No Parabens
- No Heat styling
- No Brushing of hair
- No Standard towel drying
Products
Are your products 'authentic'?
Yes! All of our products are sourced via either direct agreements with manufacturers or with their authorised distributors. If you have any concerns about the quality of any of our products please contact us via Maneheavensg@gmail.com
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Are your products 'Curly Girl Method' approved?
We recognise that not all Curly's follow the CG Method. In the spirit of inclusiveness, we are not opposed to stocking other products. Do check out the ingredients at www.isitcg.com before you purchase. However the vast majority of products on our site are CG friendly or modified- CG friendly.
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Whilst all care is taken to keep our site up to date with correct ingredients and CG status of each product, we recommend our customers carefully check the ingredients of any product prior to use. Suppliers can change formulations or update their labelling without notice so we are unable to warrant against these errors.